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Customer Service
Customer Service provides the community with prompt, courteous, and world class customer relations.
As the primary contact point with residents, this program explores opportunities to provide convenient methods of payment and strives to resolve customer concerns.
Your feedback is important to us. Please Complete this anonymous customer service survey.
To Contact Customer Service:
- Phone: (909) 889-9501
- Email Customer Service
*To request changes to your Owner Authorized Billing Agreement, please contact Customer Service directly at (909) 889-9501.
Budget Based RatesWater budget based rates is a billing structure designed to consider the unique water needs of each customer and to allow the lowest cost water to be utilized for essential use indoors. This customized approach gives families and businesses an allocation based upon their unique indoor and outdoor water needs while also encourage conservation. Learn more about Budget Based Rates. Rate InformationView EVWD’s water/wastewater rate information including Tier rates: |
Need to Report a Leak?
We need your help to identify and stop leaks once they occur. Please let us know if you spot a leak in the street or meter box by calling our Customer Service Department at (909) 889-9501.
Please have the following information
- Your name
- Contact phone number
- Location of the leak
- A brief description of the severity of the leak
If the leak is on your property, it may be your responsibility to fix.